Returns and refunds

Return & Refund Policy

Return & Refund Policy

We want you to be completely satisfied with your purchase. If you are not satisfied, we're here to help.

Returns

You may return eligible items within 30 days of receiving your order.

To qualify for a return, items must:

• Be unused and in their original condition.
  
• Be returned in the original packaging when possible.
  
• Include proof of purchase or order number.
  

Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged or defective:

• Personalized or custom-made products
  
• Clearance or final sale items
  
• Gift cards
  

Note: Because our pet ID tags are custom engraved with your pet's information, they are considered personalized products and cannot be returned unless there is an engraving error, manufacturing defect, or shipping damage.